Subscription Terms and Conditions

These Subscription Terms and Conditions govern the contracting of Captaru's paid plans, a platform owned by Fundación Plaza de Castilla, with CIF G84070945 and registered address at C/ Serrano Anguita 13, 28004 Madrid (Spain). By subscribing to any Captaru plan, you fully accept these terms.

Captaru offers the following monthly subscription plans: Free (basic access at no cost), Basic (€9.99/month), Pro (€29.99/month), and Enterprise (€99.99/month).

The features, usage limits, and specific conditions of each plan, including up-to-date pricing, are available on our pricing page.

Paid subscriptions are billed monthly. The billing cycle starts on the date your subscription is activated and renews automatically each month on the same date, unless you cancel before the renewal date.

The charge is made automatically using the payment method registered on your account.

Subscription payments are processed through Stripe (credit and debit cards). Payment services may be provided by our collaborating entity Egalea Venture Builder SL (CIF ESB22789630).

When you upgrade your plan, the change takes effect immediately: you get instant access to the new features and only pay the prorated difference for the remaining days of the current period. Your next invoice will already be for the full price of the new plan.

Example: if you have the Basic Plan (€9.99/month) and upgrade to the Pro Plan (€29.99/month) on day 10 of the month, you will now pay only the proportional part of that difference for the remaining days of the month. The following month you will pay the full €29.99.

When you downgrade your plan, the change is scheduled for the end of your current billing period: you keep your current plan and all its features until the renewal date, with no additional charge. The lower plan is activated automatically when the next period begins.

Example: if you have the Pro Plan and request a change to Basic on day 10, you will keep the Pro Plan until the end of the current period. On the first day of the next cycle, the Basic Plan will be activated and its price charged. You can cancel a scheduled plan change at any time before it takes effect.

Some plans allow you to invite members of your organization as additional seats, up to the maximum limit indicated for each plan on the pricing page. Seat billing conditions are shown at the time of purchase or when expanding your team.

Captaru reserves the right to modify the rates and prices of its subscription plans at any time. Price changes apply immediately to new subscriptions and future renewals. If a change affects an active subscription, we will notify you at least 30 days in advance before applying it.

You can cancel your subscription at any time from the billing area of your dashboard. Cancellation takes effect at the end of your current billing period: you will retain full access to your plan until that date.

Once the paid period ends, your account will automatically move to the Free plan and you will lose access to the paid plan's features.

You can reactivate a cancelled subscription at any time before the paid period ends, without losing continuity of your plan.

No refunds are given for subscription periods already billed and automatic renewals already processed. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue.

The above is without prejudice to any rights you may have under applicable consumer protection regulations, including any right of withdrawal where applicable by law.

If a charge cannot be processed, we will automatically attempt to charge again over the following days and notify you by email so you can update your payment method.

If payment still cannot be processed after several attempts, your subscription will be cancelled and you will lose access to the paid plan's features. You can regain access at any time by subscribing again with a valid payment method.

Your subscription is for use by your organization and the people you authorize as seats on your team. It is not permitted to: share access credentials outside the seats purchased, resell or redistribute access to or data from the platform, mass-extract information using bots or unauthorized automation, or use the platform for unlawful purposes or in breach of these terms.

Breach of these rules may result in immediate suspension or cancellation of the subscription, without right to a refund.

All content on Captaru (text, brand, software, designs, databases, and features, including recommendations generated by artificial intelligence) is owned by Fundación Plaza de Castilla or its licensors and is protected by intellectual and industrial property regulations. Your subscription grants you a limited, non-exclusive, non-transferable license to access and use the platform for the duration of your subscription.

We may update these terms from time to time. Significant changes will be notified by email at least 30 days in advance. Continued use of the service after the new terms take effect constitutes your acceptance of them.

For any questions about your subscription or billing, write to us at proyectos@captaru.org.